FAQ


1. Do I have to sign up for a new account to order?

There is no need to create an account when ordering on our website. Simply click on a product, add it to your cart and checkout. If you are overseas customers and are having difficulty you may need to setup an account to enable you to checkout. If you are still having problems, please contact us and we will help you to complete the order.

 2. How do I order from Weddingforyou Ltd.

Via website: To start shopping you can simply browse by category, or search by keyword to begin adding items to your cart.

Via Phone: If you prefer to discuss your order you are welcome to contact us on 021 773504

Email: You can emails us on info@weddingforyou.co.nz if you have questions and need answers before ordering.

3. Can I Layby?

Yes, you certainly can layby.  A 20% deposit and pay the rest off over a period that you can choose.   Full payment balance is required before receiving your items.    If you are ordering in anything in for a special order, 80% of your order must be paid before we order in the products for you.  Lay-Buy option is offered to you at the shopping cart checkout.  Please see our Lay-Buy Page for informations.

4. What if I want to send as a gift to someone else?

No problem, all you have to do is sign in with an account and this will allow you to have the invoice sent to you and have the item shipped to whoever you want.

5. How long will my package take to be delivered?

We use New Zealand Couriers, so most customers receive packages within 1 to 2 days, however, please note that if there is a product that we have had to order in , the estimated delivery time is advised on each product.  All our products we note how many days to allow for if we don't have it in stock.   If you require your package urgently then please note this in the comments box when ordering your product.

International Shipping are subject to additional shipping charges. You will be advised by email of extra charges.

 More information on Shipping, Click here

6. What is your refund policy? 7 Day Return Policy:

Weddingforyou values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less shipping fees. Returned items must be in their original condition and original packaging with tags.  We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Clearance items cannot be exchanged. Items received after the 7 day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.   Any personal customised clothing that cannot be on sold, once ordered, a 50% deduction will be made).

 International exchanges are subject to additional shipping charges.

Final Sales:

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: panties, thongs, men's boxers & hosiery. (NO EXCEPTIONS).

 Procedure for Returns/Exchanges:

All refunds are issued in the original form of payment. Refunds are issued within 30 days of receipt of the original returned merchandise.  A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.

Please note that any items ordered from our Dresses Collections, must be measured correctly as no refunds are given on incorrect sizes.  Refunds only on faulty and not up to standard.  Please also allow enough time for your dress to arrive before the date required. 

 Please return products to the following address:

Wedding For You Ltd
151 Hinemoa Street, Birkenhead, Auckland

8. Our guarantee?

Wedding For You strives for excellent customer satisfaction, if you are unhappy or have any questions about your product, please contact us or phone 021 773504, info@weddingforyou.co.nz. We are committed to providing the highest quality products and excellent customer service. We look forward to having you as our customer and welcome any questions or comments you may have